Gymcierge app support
How can we
help you?
From your first check-in to managing a full gym, get clear answers and thoughtful support from the Gymcierge team.
Try “cancel a class” or “reset my password”
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Quick check
App not behaving
as expected?
These three steps solve most temporary app issues without affecting your account or data.
- 1Check your connectionSwitch between Wi-Fi and mobile data, then try again.
- 2Close and reopen GymciergeFully close the app before launching it again.
- 3Install the latest versionOpen the App Store or Google Play and check for an update.
Frequently asked
Answers to common questions.
If your question isn’t here, send us an email and we’ll help you personally.
How do I reset my password?
On the Gymcierge sign-in screen, select Forgot password? and enter the email address used for your account. Follow the secure link in the email we send you. Check your spam or junk folder if it doesn’t arrive.
How do I book a class?
Open your gym in the app, choose Classes, select an available class, and review the details before confirming. Your booking will appear in your upcoming schedule.
Can I cancel or change a class booking?
Open the booked class from your schedule and choose the cancellation option. Your gym sets its own cancellation window and credit rules, which are shown before you confirm.
How does the class waitlist work?
If a class is full, join its waitlist in the app. When a place becomes available, Gymcierge will notify eligible members. Follow the instructions in the notification to secure the place.
Why didn’t my payment go through?
Check that your payment details and billing address are current, then try again. Your bank may also need you to approve the payment. If the issue continues, contact your gym for membership billing or email Gymcierge support for a technical issue.
Where can I see my class credits?
Your available credits are shown in the membership and classes areas of the app. You can also review recent credit activity to see when credits were added or used.
How do I join my gym in Gymcierge?
Use the invite link or code provided by your gym or coach. If your code isn’t accepted, confirm that it hasn’t expired and that you’re signing in with the intended email address.
How do I delete my account?
In the app, go to Profile → Privacy & Security → Delete Account and follow the on-screen steps. You can review more information on the account deletion page.
Where can gym staff get help?
Gym owners, coaches and staff can email contact@gymcierge.com. Include your gym name, your role, and the area of Gymcierge you’re working in.
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