We're Here to Help
Get the support you need, when you need it. Our expert team is ready to assist you.
Choose Your Support Channel
Multiple ways to get help, tailored to your needs and urgency
Live Chat
Get instant help from our support team
Frequently Asked Questions
Find quick answers to common questions about our services and processes
Getting Started
How do I begin a project with AEROSNAP?
Start by contacting us through our contact form or scheduling a consultation call. We'll discuss your requirements, provide a detailed proposal, and create a project timeline that works for you.
What information do you need to provide a quote?
We need details about your project scope, target audience, preferred technologies, timeline, and budget range. The more information you provide, the more accurate our quote will be.
How long does a typical project take?
Project timelines vary depending on complexity. Simple websites take 2-4 weeks, while complex web applications or mobile apps can take 3-12 months. We provide detailed timelines during the proposal phase.
Technical Support
Do you provide ongoing maintenance and support?
Yes, we offer comprehensive maintenance packages including security updates, performance monitoring, bug fixes, and feature enhancements. Our support ensures your applications remain secure and up-to-date.
What technologies do you specialize in?
We specialize in modern web technologies including React, Next.js, TypeScript, Node.js, Python, and cloud platforms like AWS and Vercel. We also develop mobile apps using React Native and native iOS/Android.
Can you help with existing projects?
Absolutely! We can audit, optimize, and enhance existing applications. Whether you need bug fixes, performance improvements, or new features, our team can help modernize your digital solutions.
Billing & Pricing
What are your payment terms?
We typically work with milestone-based payments: 30% upfront, 40% at midpoint, and 30% upon completion. For larger projects, we can arrange monthly payment schedules.
Do you offer fixed-price or hourly billing?
We offer both options depending on project scope. Fixed-price works best for well-defined projects, while hourly billing suits ongoing development or projects with evolving requirements.
Are there any hidden costs?
No hidden costs. Our proposals include all development work, and we clearly outline any third-party services or hosting costs. Any changes to scope are discussed and approved before implementation.
Additional Resources
Explore more ways to find the help you need
Emergency Support
Critical system down? Security incident? Contact our emergency support line immediately.
Emergency Hotline: +44 1234 567890